Write to service+cws@agiliton.eu and describe the issue. Including your browser, the extension version (shown in the side panel), and the tool you're using helps us respond faster.

Make sure you're signed into your own Agiliton account in both the extension side panel and your browser.

Confirm the extension is on the current version — recent releases resolve empty / late / overwrite cases automatically. Update via the puzzle icon next to the SiteBridge icon in Chrome's toolbar.